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中國創造 星瑪智造
Quality and after-sales service commitment letter

Quality assurance commitment
Our company's products implement the relevant high and low voltage equipment manufacturing standards, and have passed the test of the CQC National Quality Certification Center. The products have passed the national high-voltage electrical quality supervision and inspection center, the national electrical product quality supervision and inspection center, and the mechanical industry high-voltage electrical equipment quality testing center. The type test of the national authority of the machinery industry plateau electrical products quality supervision and inspection center, the performance of each country meets the standards of relevant national products. Our company has established a perfect quality management system, from the procurement of materials, product design and development, production, sales and after-sales service, in strict accordance with the ISO9001:2008 quality management system standards, the key components of procurement have "3C" qualification To ensure the quality of the product.

We guarantee that the products provided are brand new, mature technology, high quality, and ensure the safe and reliable operation of the products. To ensure that the product has a service life of not less than 40 years under the conditions of proper installation, normal use and maintenance, and has satisfactory performance during its service life.

Technical Services
Provide pre-sale, in-sale, and after-sale technical services free of charge. According to the needs of users, we will send experienced technical and technical personnel to provide technical guidance on site to assist users in completing product installation, commissioning power-on, etc., and handling products that have occurred during installation and commissioning. Quality issues. It is obliged to conduct on-site training and technical delivery to the user's operators.

Quality assurance period
According to the contract.

Warranty period description
1 During the warranty period, due to the damage caused by the quality of the product itself, we are responsible for “three guarantees”, namely “warranty”, “transfer” and “return”.

2 During the warranty period, due to product failure caused by non-use or natural disasters, we will provide repair service free of charge, and only charge for the cost of damage or replacement of parts.

3 After the expiration of the warranty period, we provide lifetime maintenance services. We are responsible for the handling of product quality and fault problems, and charge for replacement parts at a cost.

Fault response time
Providing 7*24 hours service, we guarantee to respond within 1 hour after receiving the user's maintenance notice, and dispatch the maintenance personnel to the site within 8 hours to solve the quality problem to ensure the user's needs.

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